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Product

All our designs are researched and developed in Australia. We manufacture within other parts of the world, throughout our approved ethical environments. 

Our mills are low maintenance and do not need harsh cleaning strategies to have them sparkling.

Do not use water or chemicals to clean the grinders. Simply use a microfibre cloth to polish the internal and external acrylic structure.

Our silicone funnels are low maintenance and do not need harsh cleaning strategies to have them squeaky clean.

Simply clean with warm water and soap and lightly dampen with a sponge. To avoid cloth residue, let them air dry. Our funnels are also dishwasher safe.

ORDERS

Yes, we only offer refunds for defective or incorrect items. No refunds are offered for change of mind orders.

Defective or incorrect items must be reported within 24 hours of receiving your delivery via email to info@quecollective.com.au. Ensure picture proof is attached to your email with your order number placed in the subject bar. At the discretion of QUE, we will assess and determine validity of a claim within a 24 hours period. An email will be sent to you with a return label to cover the cost of return shipping.

QUE will handle the cost of return under a product that has been damaged or broken upon transit.

Shipping

Yes, free shipping is eligible for purchases over $100.00 AUD

Unfortunately, at this current time we only ship Australia wide.

However, we are looking forward to selling internationally soon! Keep an eye out on our socials.

Once your order has been processed, you will receive a confirmation email with your shipping information attached, including tracking. Simply press the link to track your parcels whereabouts.

All our products are distributed and shipped within our warehouse in Australia.

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